PIZZAMASTER USA
TERMS & CONDITIONS
MPM FOOD EQUIPMENT GROUP, INC. TERMS AND CONDITIONS
The following are the terms and conditions (T&C) associated with the quote purchase of equipment, parts, and service from MPM Food Equipment Group, Inc., U.S. Distributor PizzaMaster and PizzaMaster USA (“MPM”) and you. Please review all terms and conditions below. Any quote or purchase requires the acknowledgment that you have read the attached T&C of MPM.
CREDIT TERMS
MPM grants credit, at its sole discretion, to customers it considers credit worthy. General credit terms are:
- First time buyers must pay 100% of the cost of the equipment along with estimated freight and any applicable sales tax prior
to shipment. - An advanced deposit of at least 50% of the cost of the equipment is due at the time of order. Dealers who meet volume requirements are exempt from this deposit.
- For qualifying customers who have credit terms granted by MPM (at their sole discretion), the remaining balance (plus freight & tax, if applicable) is due and payable 30 days after the date of shipment.
- All custom orders, regardless of volume, require a deposit of between 50% and 100%depending on your credit status at the time of order. No special order is placed until the deposit is received..
PURCHASE ORDER ACCEPTANCE
MPM reserves the right to accept a Purchase Order (PO) from the dealer. To accept the PO, each product ordered must be listed by Line Item. It must include the following:
- End-User Data and Project Name if applicable.
- Quoted current pricing.
- Oven model (Accessories must list as a separate Line Item).
- Optional Accessories including steam, stands, pizza tools, racks, etc.
- Optional Services including expedited custom build, expedited air-freight fees, and extended warranty.
- Electrical: a) voltage and b) phase (MPM will not accept PO where a multi-voltage range 208-230v or 220-240v is listed).
a. Accepted voltages:
i. 208 volt / 3-phase
ii. 240 volt / 3-phase
iii. 480 volt / 3-phase
iv. 208 volt / 1-phase
v. 240 volt / 1-phase - Estimated delivery date and delivery location are to be provided at the time of Order.
- Pre-Site Survey (if ordered).
- Start-Up (if ordered).
- Any other pertinent information to process Order.
PAYMENT TERMS
All payments due – deposits, remaining balances, etc. – are to be paid electronically. MPM allows for two types of electronic payments:
- MPM’s secure invoice payment system: FASTPAY: https://www.mpmfoodequipment.com/fastpay.
- Electronic payments via ACH. Contact MPM Accounting for banking/account information if you choose to make direct payments via ACH. There are no discounts for paying early or electronically.
- MPM does not accept payment by paper check. On the advice of our financial institution and recommendations from the U.S. Treasury’s Financial Crimes Enforcement Network (FinCEN), MPM adopted policy to keep our customers and MPM safe from chemical check washing fraud.
EQUIPMENT FINANCING
MPM does not offer any financing directly associated with purchased equipment, parts or service. If you choose to purchase equipment via financing, equipment will still not be shipped until applicable payments (see above) are paid to MPM according to our T&C.
SALES TAXES
We currently collect sales tax on all orders shipping to the following states: CA, CT, FL, GA, IL, IN, MA, MI, OH, RI, SC, and WI. States in which we collect sales tax are subject to change without notice.
Sales tax will be applied when placing your order. The amount of sales tax charged on your order is dependent on various factors, including any applicable state, county, and city taxes which are calculated using your shipping address. County and city taxes may vary from ZIP code to ZIP code.
Laws regarding the collection of sales tax vary by location and are subject to change at any time by state, county, and city taxing authorities. When tax-rate changes occur, MPM collects sales tax based on the new sales tax rate in accordance with applicable laws, without any prior notification of the tax change.
Organizations with current and valid sales tax exemption may request an exemption for sales tax collection by submitting a fully executed state exemption certificate to either your account representative or salesadmin@mpmfeg.com.
ACCOUNT / CREDIT APPLICATION
At the time of Order, you must provide MPM contact details for your accounting / payables function including a) contact name b) contact email c) contact phone number.
END USER CONFIRMATION
To ensure 100% customer satisfaction, a smooth installation process and technical service support, MPM requires dealers or sales partners to complete and submit the PizzaMaster End User Form upon order placement. Shipment will be delayed if this form is not returned to the MPM orders team.
DELIVERY AND INSPECTION
Estimated delivery date and delivery location are to be provided at the time of Order. Notify MPM if you choose to arrange shipment of the equipment via your freight carrier or if you choose to have MPM arrange for shipping. If MPM arranges the shipping, shipping and handling charges to your destination are applicable. Applicable state / local sales taxes may apply. Inspection of the equipment must be reported back to MPM by the next business day from delivery if there are any issues with equipment in transit.
Changes to placed Orders are at the express option of MPM. You must make the request in writing (manual or electronic) for the changes being requested and MPM will formally respond if the changes are accepted.
PRE-SITE SURVEY (Excludes Start-Up and Installation Services)
MPM is not responsible for the Pre-Installation Site Survey for ovens and is sold separately at the time of Order. Notify MPM if you choose to arrange Site Survey of door openings, electrical, mechanical, site conditions, ceiling height at kitchen site. MPM is not responsible for Pre-Site Survey.
START-UP (Excludes Pre-Site Survey and Installation Services)
MPM is not responsible for the Start-up for ovens and is sold separately at time of Order. Notify MPM if you choose to arrange Start-Up and Functional Control Checklist for oven. This service is the act of an authorized technician reviewing all electrical and mechanical connections for correctness in accordance with manufacturer’s written specifications. The technician will also power the unit on for the first time, burn-off oven for two-hours according to manufacturer’s specifications and functional tests. MPM is not responsible for Start-Up.
INSTALLATION SERVICES (Excludes Pre-Site Survey and Start-Up)
MPM is not responsible for the Installation of the equipment and any issues in the installation are between you and the 3rd party contractor installing the equipment. Further, MPM is not responsible for installations requiring disassembly and reassembly of oven decks. MPM is not responsible for providing MPM Supervisory technical service to disassemble or reassemble oven decks. MPM is not responsible for Installation Services.
PRODUCT AND SERVICE SPECIFICATIONS
The Order will have all agreed upon specifications related to the equipment and any services contracted. It is your responsibility to review this prior to shipment. A request to return equipment delivered is subject to a 25% restocking fee (based on cost of equipment) plus missing return- packaging, if any, and applicable freight to return equipment to MPM. Special Orders of equipment are not refundable / returnable.
A valid fully executed state resale certificate should be submitted at time of application.
PRODUCT WARRANTIES
Product / equipment warranties are via the Equipment Manufacturer. If the equipment is PizzaMaster the PizzaMaster equipment is subject to a) A warranty of (2) years on qualifying parts and (1) year on qualifying labor, starting from the date of shipment invoice from MPM. b) warranty of one (1) year (spare parts and labor) on used products purchased from PizzaMaster’s stock of demonstration models or similar stocks (unless otherwise explicitly agreed in writing), starting from the date of product installation on customer premises. Proof of the date of installation and the type of product are to be provided by the customer in the form of a written confirmation or installation invoice from the dealer or sales partner. c) A warranty of ninety (90) days for spare parts. For PizzaMaster warranty information, ask your MPM representative for further details.
PRIVACY POLICY
See privacy policy of MPM PizzaMaster: https://pizzamasterusa.com/privacy-policy/
GOVERNING LAW
The governing law over the sale of equipment and related parts and services is via the State of Illinois.
MPM Food Equipment Group, Inc.
236 Egidi Drive, Suite A
Wheeling, IL 60090